We pack every order by hand in Las Vegas, NV. Here's what happens after you order — and what to do if something isn't right.
Shipping
Free Over $75 – Orders of $75 and up ship free. Under that it's a flat $5.00, and that's the whole cost — nothing new appears at checkout.
Getting It Out The Door – We pack orders within 1–2 business days. A tracking number lands in your inbox the moment the label scans, so you can follow it the rest of the way.
On The Road – Expect another 3–5 business days with USPS, depending on how far it has to travel.
Where We Ship – The US only, for now. We'd like to send coins further afield and we're working on it. When that changes, you'll hear about it.
How Coins Travel – Every coin ships sealed in its capsule inside a rigid mailer, so it arrives the way it left. If yours turns up marked or the capsule is cracked, don't send it back — skip to Damaged or wrong below and we'll take care of it.
Returns
30 Days & We Pay The Postage – You have 30 days from the day it arrives, and the return label is on us. Wear it outside first. We'd rather you were sure than polite.
Refund, Exchange, or Store Credit – Whichever suits you. Refunds go back the way you paid, and exchanges go out as soon as your return reaches us.
What We Need Back
- Apparel: Unwashed, tags on, worn no harder than a proper try-on.
- Coins: Uncirculated and back in their original capsule. Once a coin has been handled outside the capsule it stops being a collectable, and we can't pass it on to the next person in good conscience.
Starting a Return – Contact or email us with your order number and the email you ordered with. Print the label, drop the parcel off, and you're done. No back-and-forth, no explaining yourself.
Getting Your Money Back – We check returns the day they land and issue the refund within 3–5 business days. From there it's down to your bank, which usually needs another day or two to show it.
Damaged or Wrong
Occasionally something goes wrong in transit, or we send the wrong thing. Email journey@wnderful.co within 7 days with your order number and a photo, and we'll send a replacement. Keep the original — there's no sense in you making a trip to the post office over our mistake.
A Few Specifics
Gifts – Gift returns come back as store credit for whoever opened the box, so nobody has to tell the giver it didn't fit.
Final Sale – Items marked final sale can't be returned.
Lost Parcels – If tracking hasn't moved in 7 business days, tell us. We'll chase the carrier, and if it's genuinely gone we'll send another.
Wrong Address – We can't reroute a parcel once it's gone, so it's worth a second look at your address at checkout. Spot a typo within an hour of ordering and we'll do our best to catch it before it leaves.
Questions
Email journey@wnderful.co. You can expect a response within one business day.